The State of Retailing Online: The Bright Side of Retail

Sucharita Mulpuru, Forrester Research

SUCHARITA MULPURU: I have four more statistics to share with you; 65 million active social network users in the United States and 166 million active email users in the U.S. The click-through rate on

Chapters

Opening

Opening

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Resetting Goals

Resetting Goals

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Redefining Competition

Redefining Competition

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Respected IT

Respected IT

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Reinforcing Our Partners

Reinforcing Our Partners

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Reacting to People Power

Reacting to People Power

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Recognizing Mobility Revolution

Recognizing Mobility Revolution

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What this Means for Future Success

What this Means for Future Success

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